Delivery & Shipping

Hive Market vendors currently deliver within Botswana, with fastest fulfilment in and around Gaborone. Availability of delivery to a given area is confirmed at checkout based on the delivery address you provide and the fulfilling vendor's coverage.

• ·Orders are processed once payment is confirmed by the payment gateway (BTC Mobile Money / SMEGA or DPO Pay).
• ·Vendors aim to prepare and dispatch orders within 1–3 business days of confirmation.
• ·Clinic/medical orders are prioritised and typically dispatched within 1–2 business days.
• ·You will receive a status update (processing, dispatched) through your account order history.

• ·Courier delivery — most orders are delivered via a third-party courier arranged by the vendor.
• ·Vendor self-delivery — some vendors deliver directly, particularly for local Gaborone orders.
• ·Clinic pickup — clinic/medical orders may be available for collection at the issuing clinic where offered at checkout.

Delivery fees, where applicable, are calculated per vendor based on distance and order size and are shown at checkout before payment. Some vendors may offer free delivery above a minimum order value.

• ·Gaborone & surrounding areas — typically 1–3 business days after dispatch.
• ·Other regions of Botswana — typically 3–7 business days after dispatch, depending on courier availability.
• ·These are estimates, not guarantees. Delays may occur due to courier availability, weather, or stock verification.

You can view the current status of your order (placed, processing, dispatched, delivered) from your account's order history. Where a vendor provides a courier tracking reference, it will be shared with you via your order details or by direct contact from the vendor.

• ·Please ensure your delivery address and phone number are accurate at checkout — incorrect details may delay or prevent delivery.
• ·If a courier is unable to reach you, a second delivery attempt will be made where possible; repeated failed attempts may result in the order being returned to the vendor and a re-delivery fee may apply.
• ·If your order does not arrive within the estimated window, contact us with your order reference and we will investigate with the vendor/courier.

If your order arrives damaged, incomplete, or different from what you ordered, report it within 48 hours of delivery with photos where possible. This is handled under our Refund & Cancellation Policy.